Emailed M&A about the server issues we've been having...

thelittleraven's picture
Haven't got a response yet because I just sent it (as of 12:42 AM EST) but given the timezones I am hopefully expecting one within the next few hours or maybe by the time I wake up later today. Either way. After some discussion with Jala, Nazzard, and Onowl I decided to email Michael and Auriea about the server and connection problems many people have been having, as well as a couple other suggestions and concerns that I think could really benefit the game and the community in the long run. You're welcome to track this blog and leave comments and discuss as you wish, as long as you stay civil (not that I expect anything controversial to be in this email), as I will later be updating this with M&A's response if I get one. So, without anymore stalling, here's the copy of my email:

Quote:
Hi there, Michael and Auriea!

My name is Kate, though I'm known on the TEF community site as thelittleraven. I've been a member for four years now, and this game is one of my safe havens and my internet home. I've made many friends there and had lots of great experiences!

One of our big community run events is coming up next week, and after that it'll be Halloween! Very exciting. Lots of people are very eager to play this upcoming month because of everything that's going on, but lately there's been something of an issue for many users trying to connect. Our frame rates have been suffering, connections drop randomly and some people can't connect at all, and a lot of the time the map displays a completely different pictogram rather than the one you're actually trying to access! It's very strange behaviour that I've never encountered before now.

We as a community believe that this is an issue with the server not being reset as often as it used to be, and we're wondering if it would be possible to get back into daily server resets like there used to be. We think it would really help boost the performance of the forest, especially since there are so many active players these days, and would allow members with poorer connection to the server to be able to play better and enjoy the game! We'd also like to know why these resets stopped in the first place, and if there's anything we can do to help facilitate them to keep the game running smoothly for all to enjoy.

In fact, we were sort of wondering if you two would become a little more active on the community site. I'm sure you're both very busy, but we miss you guys! We love hearing news and things straight from you two, and we'd really appreciate some more direction on what you guys need to help keep the game going strong. It's lost a lot of steam in recent years even before it lost funding, and we really want to bring it back up again. Don't get me wrong, we're so happy about the addition of a few new sets this year, and we're happy that the game is even still alive despite the fact that it no longer has funding. But we'd love a more constant and direct line of communication with you guys!

We just need to know what the forest needs to stay running! You guys did say you love this game and would love to put more time into it, and we'd love it if you would! Even just by taking a little bit of time to pop into the site and say 'hello' or update the donations thread would be so nice.

By opening up this line of communication, not only do we get to see and hear more from you, which will greatly improve morale, but as is the point of this email, we can easily come to you with concerns for the game, and you can easily reply telling us what needs to happen in order to keep the game improving. More donations? It's a stretch, but we have done it before, and we can certainly keep trying. More hands on deck? There are many artists and aspiring game developers to choose from, myself included, who would be very happy and totally honored to intern under you and do work like what was done earlier this year. Just come onto the community every now and then and tell us, please! It's excellent to hear from you.

I really apologise if this email got rambly or repeated itself too much. I'm not very good at this, haha, but I hope it says what we've all been meaning to say. Thanks so much for taking the time to read through!

Yours truly,
Kate and all the rest of the TEF Community!
onowl's picture

Track. I think it is a very

Track.

I think it is a very well written email! Hopefully there will be a nice response. 8D Also, if either Michael or Auriea happen to read this, I totally extend a helping hand your way. 5+ years of self-taught programming and 3D modeling experience over here, more than willing to work for free to help with forest additions or technical improvements! Sticking out tongue

I smell an

I smell an overachiever.







Just teasing. Thank you kind lady for contactin' them. Candy corn for you.

Following this. /nests

Following this. /nests
SoliloquyChryseis's picture

/sits

/sits
thelittleraven's picture

onowl; Bless you. Have a

onowl; Bless you. Have a smooch.
Jala; DON'T scare me like that lady. Jeez. Also heck yeah candy corn is disgusting but I'll eat it because I'm not a baby.
Clare; Yes excellent.
Soli the ninja; -offers lawn chair-
SoliloquyChryseis's picture

muehueueue :3

muehueueue :3

thelittleunshaven - That

thelittleunshaven - That wasn't directed at you, but a'ight.

Also I hate you with passion fruit now for thinking candy corn is disgusting.
thelittleraven's picture

Oh. Whooops. I'll just see

Oh. Whooops. I'll just see myself out now...

It's nothing but corn syrup woman. I can't handle all that fructose in one gross little corn.
Aivilo's picture

.

.
0baf0's picture

Tracking.

Tracking. Smiling
Icon - ahimsa.Signature - Qanat. ♥
WayfarerHart's picture

-Perches- You did good Kate!

-Perches-

You did good Kate!

ApoideaBee's picture

Thanks, Kate.

Thanks, Kate. <3 I can't wait to see their response.
Avatar by Eyestrain
HB's picture

Ohh, good job.

Ohh, good job.

mn. c:

mn. c:

Thank you, Tuo and Kohva!

Kaoori's picture

(No subject)

Smiling
Starling's picture

I didn't know others were

I didn't know others were having problems; I thought it was just my wifi acting up again. Haven't been able to connect for weeks.
Thankyou for sending them this. Would be awesome if they visited when they're not busy!
Echosong's picture

.

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din's picture

verry well worded! &hearts;

verry well worded! ♥ im really excited to hear if they respond.
though i have a feeling nothing serious will come, im holding high hopes!
Hallinish's picture

Thank you

Thank you Smiling

Pardon me for the late

Pardon me for the late response; I haven't been able to access the site on a regular basis. I would like to state that the email was well written and I hope that we receive a kind response from Michaël and Auriea in regards to the complications we have been facing.
thelittleraven's picture

So apparently I sent this to

So apparently I sent this to the wrong email at first. Not my proudest moment and I feel terrible because I could have had a response 10 times by now but I was an idiot and picked the wrong email, ueruhggh. I'm so sorry for letting you down, guys.

But! I have resent it now to to the proper email and I really hope I'll get an answer this time. Again, this blog will be updated with the response if I get one. Thanks for your patience, everyone.

^Such an intellectual.

^Such an intellectual.
Laryal's picture

Great job and don't worry at

Great job and don't worry at lest you sent it that was very kind of you.
Laryal pic by EmiliaYO
Aivilo's picture

The server just restarted, it

The server just restarted, it looks like, and I CAN CONNECT AGAIN!!!
My pictos spread AND it's a green dot on the first try!
\o/
ChocolateTabbyKat's picture

Hanndd I still can't connect

Hanndd I still can't connect at all. Sad day.
Aivilo's picture

It lasted about two days for

It lasted about two days for me (though I didn't disconnect in between), and now I can't get back in again :/