Logging in problems

I keep trying to log in with the deer that's associated with this account but it keeps giving me an error message for wrong password(it's also done this with the forums and i've had to change the password) but the new password and the old password don't get me logged in to the game itself. Any help?
Aivilo's picture

Do you have any special

Do you have any special characters in your login name or password (such as a letter with an accent mark - é, á, ï, ß, etc)? If yes, you need to Email M&A to have this corrected. The game cannot use special characters. Alternatively, some players have stated that you can copy and paste the affected character from another place (such as a Microsoft Word document) into the password bar.
The password is case sensitive when you log into the game client, but not to the forums, as well.

no, it does not, which is the

no, it does not, which is the confusing part, it's just letters and numbers.
Aivilo's picture

Odd... Do you still have the

Odd... Do you still have the confirmation E-mail for the account? It should have the password you registered with. Try copy/pasting it from there if you can.

And on that note, was the account ever confirmed? It'll give you a password error in the game client if you haven't, but you can log into the community without issues usually.

I have the confirmation email

I have the confirmation email and everything's been sorted out, thanks for the help.
Aivilo's picture

Sure thing, glad you got it

Sure thing, glad you got it fixed!