Hi Moriko, the server is very full this time of year due to the Halloween event. Many players have been having trouble connecting to the server so there is a good chance you are having similar issues.

You can try:
- Connecting to the game via another internet source.
- Try uninstalling the game, removing ALL game files, re-downloading and reinstalling the game.
- Make sure you are waiting 5-10 minutes for the game to connect after logging in. Sometimes making your deer stand up and move around helps pictograms spread.
- Set the game to run in a window and attempt to open more than one window of the game.

Again, these MIGHT work, but many people myself included have been unable to connect at all lately.